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Frequently Asked Questions

How do I register my Gigi’s Cupcake Lovers Rewards Program card?

It's easy — click here! If you'd like to use both your cell phone number and Gigi’s Cupcake Lovers Rewards Program card number interchangeably to earn points, make sure to enter both numbers.

I don’t have a card. How do I register without one?

If you have a physical card, your account number is your 12-digit card number starting with 900.

If you do not have a physical card, your rewards account number is the phone number that you provided the server at the time of the transaction. When registering without a card, please leave the Card Number field blank and enter the phone number that you gave the server at the time of the transaction, into the cell phone number field.

To link your phone number with your card number, enter both your unused card number into the card number field and the phone number that you provided the server into the Cell Phone field. If you have used your phone number as well as your card for separate transactions before registering, you have two separate accounts. Please email support@synergyworld.com with both account numbers, your name and phone number. We will link the accounts together for you.

Can I get a card after I've registered on the website?

Yes, go into any Gigi’s location and pick up a Gigi’s Cupcake Lovers Rewards Program card. However, if you'd like to use both your cell phone number and Gigi’s Cupcake Lovers Rewards Program card number interchangeably to earn Points, log in and update your profile with your card number.

How does the Gigi’s Cupcake Lovers Rewards Program work?

  • Earn 1 point for every dollar you spend (on any item in store except the purchase of a gift card) at any participating Gigi’s. (For example $3.30 is 3.30 points)
  • Every time you earn 50 points we will convert those points into $5 Gigi’s Money that can be used towards a future purchase at Gigi’s, provided you have registered online. Click here to register online.
  • To earn your points you must give the cashier your loyalty card or provide your phone number before the transaction is completed.
  • Points will be awarded for every cent spent (pre-tax, after applicable discounts, including Groupon or any other third party programs) when you make purchases of product (excluding the purchase of gift cards and parties) at participating locations.

Did you forget to give the server your phone number or card number at the time of the transaction? Did the server not ask you for your account number?

In order to be issued points, you must present your card or tell the server your phone number at the time of purchase to have points credited to your account.

If you provided a different phone number / card number to the server at the time of the transaction, please provide this number to us and we will gladly combine those accounts into one account. Please email support@synergyworld.com with both account numbers with your name and phone number.

Customers do not have the ability to add points/credit to their own accounts. We do not have the authority to issue customers with points or credit. Please contact the store manager at the location where you made your purchase or contact corporate office.

Is there a fee to join the Gigi’s Cupcake Lovers Rewards Program?

The Gigi’s Cupcake Lovers Rewards Program is completely free!

What benefits do I get if I register my Gigi’s Cupcake Lovers Rewards Program card?

By registering your Gigi’s Cupcake Lovers Rewards Program Card you will get the following benefits:

  • 25 free Points — you'll already be halfway to your first reward!
  • Exclusive email offers and discounts such as free items, double points, and more!
  • Exclusive text message offers and discounts, if you choose.
  • If you lose your card we can look up your account and replace it with a new card, so you don't lose any of your rewards.

How do I sign up?

You can pick up a Gigi’s Cupcake Lovers Rewards Program Card at your local Gigi’s or sign up by giving a server your phone number when you check out. You can also sign up here. To find a location please click here.

I got my card at Gigi’s, what do I do next?

Click here to register your account. Please remember to present your Gigi’s Cupcake Lovers Rewards Program Card at time of purchase to keep earning points!

What is my rewards card number?

If you have a physical card, your card number is the number starting with 900 Otherwise, your telephone number acts as your rewards card number. You will earn rewards for every purchase made at Gigi’s Cupcakes by providing the server with your telephone number.

Do I have to use a Gigi’s Cupcake Lovers Rewards Program card?

No, you may also use your 10 digit phone number. However, if you'd like to use both your cell phone number and Gigi’s Cupcake Lovers Rewards Program card number interchangeably to earn Points, make sure to enter both numbers when you register.

What happens if my card gets lost or stolen?

If your card is registered, we'll be able to replace your card. Just click here and provide us with the phone number you used when you registered. Unfortunately, if your card was not registered, we are unable to replace it, as we have no way to verify your information. If you entered a phone number when registering, you could just provide the server with your phone number instead of using your card.

I made a purchase before I registered for Gigi’s Cupcake Lovers Rewards Program. Can I get points for a past purchase?

In order to be issued points / credit, you would need to provide your phone number or card number to the server at the time of the transaction. If you provided a different phone number / card number to the server at the time of the transaction, please provide this number to us and we will gladly combine those numbers into one account. Customers do not have the ability to add points/credit to their own accounts.

How do I change my account number if I entered the wrong number when I signed up?

Your account number is either the number on the back of your Gigi’s Cupcake Lovers Rewards Program card or the phone number you registered with. These numbers cannot be changed online. If you need a new account number or entered the wrong account number while registering, email customerservice@synergyworld.com with your first & last name, original phone number and/or Gigi’s Cupcake Lovers Rewards Program card number in your account, and the new phone number and/or Gigi’s Cupcake Lovers Rewards Program card number you would like to be used as your account number.

Do my rewards expire?

Rewards for points earned on purchases will never expire.

Do I get points for gift cards?

You will get points for purchasing items and paying for them with a gift card. You will not, however, get points for purchasing gift cards.

What can I buy with my Gigi’s Cupcake Lovers Rewards Program rewards cash?

You can use your Gigi’s Money to buy any product at Gigi’s excluding the purchase of gift cards and parties.

Where can I use my Gigi’s Cupcake Lovers Rewards Program card?

You can use Gigi’s Cupcake Lovers Rewards Program card at all participating Gigi’s locations.

I have a coupon and $5 in Gigi’s Rewards, can I redeem both at the same time?

Gigi’s Money redemptions cannot be combined with any other discounts or offers.

Do my rewards have cash value?

There is no cash value to rewards as they will be provided to you as a discount off items at Gigi’s. Gigi’s Cupcake Lovers Rewards Program Card points may not be redeemed for cash.

Do I get partial points?

Yes. For example, if your cupcake is $4.15, you get 4.15 points.

My purchase was $5.60, but I only got $4.67 points.

Tax is not included when issuing points. Points are given on your actual purchase amount before sales tax.

How do I check my balance?

Check your most recent receipt — your Gigi’s Cupcake Lovers Rewards Program balance is printed at the bottom. Or, click here to check your balance.

How do I get a username and password?

Click here to register for Gigi’s Cupcake Lovers Rewards Program. After you enter your information, you will receive the username and password via the email address you provide.

How do I edit my info?

Log in to your account using your username and password here. Thank you for keeping us up to date!

I got a new cell phone number, how can I update my account?

Please email customerservice@synergyworld.com with your first and last name, the original phone number in your account, and your new phone number.

How do I change my account number?

Your account number is either the number on the back of your Gigi’s Cupcake Lovers Rewards Program card or the phone number you registered with. These numbers cannot be changed online. If you need a new account number or entered the wrong account number while registering, email customerservice@synergyworld.com with your first & last name, original phone number and/or Gigi’s Cupcake Lovers Rewards Program card number in your account, and the new phone number and/or Gigi’s Cupcake Lovers Rewards Program card number you would like to be used as your account number.

Why do I have to give you my phone number?

By providing us your phone number you will be able to use the program with your phone number as your Gigi’s Cupcake Lovers Rewards Program account number. In addition, we will use this number to issue you a new card should you lose yours, providing you've registered your number on the registration page. We will never send you text messages unless you opt in to our text messaging program, and we will never call you.

Why am I not receiving emails?

Please check your spam or junk mail folder as you may have accidentally opted out of receiving communications from us. Depending on your email provider, you may be asked to add us as a safe sender.

How do I stop getting emails?

If you decide for whatever reason to no longer participate in the Gigi’s Cupcake Lovers Rewards Program, either click "stop sending" at the bottom of your Gigi’s Cupcake Lovers Rewards Program emails or log in to your Gigi’s Cupcake Lovers Rewards Program profile and click on "Update My Info."

How do I stop getting text messages?

Simply text message STOP to 56687.

Who can I contact if I have questions about Gigi’s Cupcake Lovers Rewards Program?

We'd love to hear from you! Send us a message.