Frequently Asked Questions

REWARDS, POINTS OR CREDIT QUESTIONS

HOW DO I EARN REWARD POINTS?

One point will be given for every $1 spent. (Excluding gift cards sales).


HOW MANY POINTS DO I NEED TO RECEIVE A REWARD?

Once you accrue 100 points (spend $100) you will automatically receive $10 in rewards on your rewards card to spend on your next visit. When you want to redeem your reward let your server know and they will apply it toward your bill. Your reward card works as gift card and will need to be presented at the time of your visit.


I RECEIVED AN EMAIL SAYING THAT I HAVE A REWARD, BUT THE STORE SAYS I DO NOT HAVE A REWARD.

Points and credit are applied to the phone number or card number linked to the email address that you received the email from. Your email address could be associated with a different account number.

made your purchase.


I HAVE RECEIPTS FOR MY TRANSACTIONS. CAN I SEND YOU THE RECEIPTS AND YOU CAN ADD THE POINTS?

You must present your card or account number to the server at the time of the transaction in order to have points added to your account.


CAN I EARN POINTS ON DELIVERY AND TAKE OUT?

Yes.


CAN I EARN POINTS FOR GROUP EVENTS?

Sure! Points may be earned for private parties by the member paying the bill with a maximum of 1000 points (spend $1,000) earned per event. To qualify for points on the event, you must be a registered rewards card member prior to booking the party. Those points will then be valid on your next visit.


WHAT IF I TAKE ANOTHER REWARDS CARD MEMBER TO DINNER AND MY GUEST PAYS FOR THE CHECK? CAN WE SPLIT THE POINTS?

Yes, provided that you use 2 different forms of payment.


CAN I GIVE MY CARD TO A FAMILY MEMBER OR FRIEND TO REDEEM POINTS WHEN IM NOT THERE?

No, it must be the rewards card member.


DO I NEED TO LET THE SERVER KNOW THAT I WISH TO REDEEM MY REWARD IN ORDER TO USE MY CREDIT?

Yes. If you do not see your reward being applied to your bill, please let the server know if you wish to redeem your reward.


WHAT HAPPENED TO THE POINTS THAT I HAD ON MY ACCOUNT? WHERE DID THEY GO?

When the $10 credit is added, 100 points are deducted from your account. (in exchange for this credit). Note: This credit can only be used at this merchant. This credit has no cash value and may not be redeemed for cash. This credit will be applied towards your purchase as a discount and you will be responsible to pay any remaining balance. Your credit will decline by the amount redeemed towards your purchase. This credit has no expiration date, unless otherwise stated on the offer, and by law. Local laws vary.


HOW LONG DOES IT TAKE FOR MY POINTS TO SHOW UP ON MY CARD?

Your reward points are live in real time, but it will take 24 hours before your points convert to usable reward dollars. Your reward dollars will valid on your next visit.


CAN I USE A REWARD THE SAME DAY I EARN IT?

It will take 24 hours for your points to become usable. So you would only be able to use your points on your next visit.


ARE REWARDS TRANSFERABLE?

Rewards are not transferable and may not be redeemed for cash. They are also not valid in conjunction with any other offers, discounts or promotions.


DO I EARN REWARDS ON TAX AND TIP?

No, points are accrued on food and beverage purchases only. Points are given on your actual purchase amount before sales tax.


DO I GET POINTS FOR PURCHASING FOOD/BEVERAGE OR MERCHANDISE WITH A GIFT CARD?

You will get points for purchasing items and paying for them with a gift card. You will not however get points for the purchasing of an actual gift card.


WHY WAS I NOT ABLE TO EARN POINTS ON A PARTICULAR TRANSACTION?

Merchants reserve the right to instruct us to change or modify their program at any time, without notice. Please contact the merchant directly with regards to this matter. The merchant may choose not to allow redemptions or points added to be used with other discounts or offers.


WHY CAN I NOT USE THE CREDIT THAT IS SHOWN ON MY RECEIPT?

Your credit is not valid for use on the same transaction that earned you your credit and is only available upon your next visit. Credit will remain in your account until it is spent and will not expire.


CARD / ACCOUNT NUMBER QUESTIONS


WHAT IS MY CARD/ACCOUNT NUMBER?

Your card # is the cell phone # that you provided when you registered for our program.


I CURRENTLY HAVE 2 CARDS / ACCOUNT NUMBERS, WHICH I WOULD LIKE TO JOIN TOGETHER INTO ONE ACCOUNT. HOW DO I DO THIS?

Please email rewards@edgehotelclearwaterbeach.com with both account numbers with your name and phone number and we will link the accounts together for you.

 

 

OTHER QUESTIONS


HOW DO I STOP RECEIVING TEXT MESSAGES?

Please reply “STOP”  to cancel.


DOES MY GIFT CARD CREDIT OR REWARD POINTS EXPIRE?

No, reward credit and gift card balances do not expire.


DO I EARN POINTS FOR ITEMS PURCHASED USING A GIFT CARD as the form of payment?

Yes, you are able to earn points when you pay for your food/beverage/merchandise with a gift card.


DO I EARN POINTS ON ANY FORM OF PAYMENT?

Cash, Credit, Debit and Gift cards can be used as payment. No points will be issued when buying a gift card.


CAN EMPLOYEES AND INTERMEDIATE FAMILY BE A MEMBER OF THE REWARDS PROGRAM?

Employees, managers, its affiliates and their spouses and children are not eligible for the program.

If these answers do not answer your question, please email us at rewards@edgehotelclearwaterbeach.com  and we will respond to your email within 3 business days.

 

REWARDS POINT JUST FOR JOINING
As our way of saying Thank You and Welcome to our Passport to Paradise, we will award you 100 points just for signing up. That's $10.00! This is available 24 hours after Registering your Rewards.

 

YOUR INFORMATION WITH US

When signing up with our Rewards Program we will not sell, rent or give away your information to any Third Party. Your information is safe with us. We would like to send you information, deals and specials from time to time, only if you opt to allow us.