Frequently Asked Questions

I received a Loyalty Card from my server, how do I register it?

You may register your new loyalty card online at https://synergyloyalty.net/dancingmarlin

How do I access my loyalty account?

You can access your account online at https://synergyloyalty.net/dancingmarlin/login

I enrolled online, where can I get a physical Loyalty Card?

You can get a physical Loyalty Card on your next visit Dancing Marlin Restaurant. Once you have the card number, simply log into your account and "update your profile" with your card number.

What are the advantages of accessing my account online?

Here are a few the features you can enjoy online:

  • View your transactions, points and rewards
  • Change your Member Profile (update address, add your email, etc.)
  • Receive communication from Dancing Marlin Restaurant
  • Receive exclusive offers just for you including a special reward for your birthday

What rewards are available to me?

Reward availability is determined by the number of current points you have.

200 Points = $10.00 Reward.

How do I earn points?

You earn one point per dollar spent on food and beverage at Dancing Marlin Restaurant. Simply give your server your Loyalty Card and they will add the appropriate points to your account. Points are not earned for tax, gratuity or discount purchases. For private events, you earn one point per dollar for the cost of food and beverage at your event. Points are not awarded for set-up fees or tax on private events.

How do I use my points?

To use any reward dollars available just present your Loyalty Card to your server and request that the reward dollars be applied to your bill. Any reward dollars not used will remain on your loyalty card for future use.

How do I get my birthday reward?

If your card is registered you will automatically receive a $10.00 reward loaded on your Loyalty Card for use the month of your birthday.

Do I earn Dancing Marlin Diners Rewards Points when I use a gift card to pay my bill?

No; Points are accumulated at a rate of one point for every dollar spent on food and beverage less any discounts, gift card redemptions or deductions.

If I purchase a Gift Card at Dancing Marlin Restaurant, do I earn Dancing Marlin Diners Rewards Points?

Yes; If you are a Dancing Marlin Diners Rewards member and you purchase Gift Cards, you'll earn one point for every dollar you spend. However, points are not awarded for discount or promotional Gift Cards purchases.

If I host a party, banquet, or some other function, will I earn Dancing Marlin Diners Reward Points?

Yes. If you're a Dancing Marlin Diners Rewards member and are paying for the Private Dining function, you will earn Dancing Marlin Diners Rewards Points. However, only the member paying the bill may accumulate points and you must be an active Dancing Marlin Diners Rewards member before you sign the contract.

I lost my loyalty card, how do I get a new one?

You can get a replacement card on your next visit to Dancing Marlin Restaurant. Just let your server know you're a loyalty member but need a replacement card. Call Synergy World at: 858-569-8842 and they will transfer points and balances from the “old card” to the “new card”.

I can’t remember my username or password, what do I do?

Access https://synergyloyalty.net/dancingmarlin/forgot and enter your Loyalty Card Number or Phone Number. Your password will be e-mailed to you. If you still need assistance, please call Synergy World at: 858-569-8842.

What do I do if I forget to present my Loyalty Card and want to earn credit for the transaction?

You can present your receipt and Loyalty Card to your server at your next visit and the card will be updated to reflect your prior purchase.

What happens to my points at the end of the calendar year?

Your points and rewards will rollover to the following year if you have at least one visit to Dancing Marlin in the calendar year.

Can I earn Dancing Marlin Diners Rewards Points when someone else at my table pays the bill?

Sorry, points are earned only when the Card Holder pays the bill.

Can two members from the same household share one Dancing Marlin Diners Rewards Account?

Yes. Please use the same registered phone number, and points will accumulate on the one account.

I have a question about my account, who do I contact?

Dancing Marlin Restaurant Diners Reward Program

20590 South La Grange Road | Frankfort, IL 60423

Email: info@dancingmarlinrestaurant.com

Phone Number: 815-464-6646

Business Hours: Tuesday through Friday 4PM-6PM

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